User Data Deletion
Last updated: September 24, 2025
App: Sendfolks
Company: PT Elgibor Solusi Digital
Privacy/Data Contact: [email protected]
This page explains how users can request deletion of personal data collected by Sendfolks, including data obtained via Facebook integrations (e.g., Facebook Login, Graph API, Events). We comply with Meta’s requirements and applicable data protection laws.
- Basic Facebook identity: name, email, profile photo URL, app-scoped ID.
- Access tokens and usage logs (e.g., login timestamps, public IP, device/OS type).
- Information you provide in-app (e.g., profile, preferences, activities).
- Aggregated & anonymized analytics data.
Note: We do not store your Facebook password. Access tokens are used according to the permissions you granted during login.
Choose any of the following methods:
- In-App (Recommended)
Open Sendfolks → Profile/Settings → Privacy → Delete My Data.
Your request will be processed automatically and you will receive a confirmation. - Online Form
Visit: {{DATA_DELETION_FORM_URL}} and submit your request.
Include: full name, the email linked to your account, and proof of ownership (e.g., a screenshot of your in-app profile). - Email
Send an email to [email protected] with subject: Data Deletion Request – Sendfolks.
Include: full name, account email, and (optional) User ID or App-Scoped ID if available. - Via Facebook Settings
Facebook → Settings & privacy → Settings → Apps and Websites → Logged in with Facebook → select Sendfolks → Remove.
This revokes app access. If you also want us to delete data already stored on our servers, please submit a request via methods (1)–(3).
- Operational deletion: up to 7 business days after we verify your request.
- Backups: up to 90 days subject to backup rotation.
- Legally-required transaction records (e.g., billing/tax) may be retained for statutory periods but will no longer be linked to your account.
- Account identity and profile data stored by Sendfolks.
- Access tokens, sessions, and logs associated with your account.
- Content/activity that can be identified as yours.
- Analytics retained only in aggregated/anonymous form without the ability to identify you.
To protect privacy, we may ask for account ownership verification (e.g., email confirmation). You will receive written confirmation once deletion is complete.
We may delay/decline deletion if:
- Necessary to comply with legal/regulatory obligations or to establish/defend legal claims.
- The request cannot be verified or exceeds the scope of data we control.
Privacy inquiries: [email protected].
